Refund & Cancellation Policy

This Refund & Cancellation Policy forms part of Grey Collective Inc.’s (“Grey Collective”, “we”, “us” or “our”) Terms and Conditions and applies to all services provided by Grey Collective.

By engaging Grey Collective, the Client acknowledges that they have read, understood and agree to this Refund & Cancellation Policy.

Grey Collective provides professional digital services, including but not limited to website design, website development, branding, automation and related digital solutions.

Due to the customised nature of these services, work is specifically created for each Client and generally cannot be resold or reused.

Accordingly, refunds are limited as set out in this Policy.

Where a deposit is required:

• work will not commence until the required deposit has been received;
• the deposit secures project scheduling and resource allocation;
• once work has commenced, the deposit is strictly non-refundable.

The Client agrees to make all payments in accordance with the agreed quotation, proposal or invoice.

Failure to make payment when due may result in:

• suspension of Services;
• delayed delivery;
• cancellation of the Project;
• legal recovery proceedings;
• recovery of collection costs where permitted by law.

Once Grey Collective has commenced work on a Project, no refund shall be payable for work completed up to the date of cancellation.

The Client acknowledges that time, expertise, planning and resources are committed immediately upon commencement of a Project.

Once the completed Deliverables have been delivered to the Client, all payments become final.

No refunds shall be provided after final delivery of the Project.

Where the Client approves any Deliverable, milestone or completed Project, such approval shall be final.

Grey Collective shall not provide refunds following Client approval except where required by applicable law.

Refunds shall not be provided where the Client:

• changes their mind;
• decides not to proceed;
• no longer requires the Services;
• changes business direction;
• appoints another service provider after work has commenced.

The Client may cancel a Project by providing written notice.

Where cancellation occurs after work has commenced:

• all completed work shall remain payable;
• deposits shall remain non-refundable;
• Grey Collective may invoice for all work completed up to the cancellation date;
• all outstanding invoices shall become immediately due and payable.

Grey Collective reserves the right to cancel a Project where:

• the Client materially breaches the Agreement;
• payment remains outstanding;
• unlawful instructions are received;
• abusive or threatening conduct occurs;
• fraudulent activity is suspected;
• the Project cannot reasonably be completed.

Where Grey Collective cancels a Project for reasons not caused by the Client, Grey Collective may, at its sole discretion, refund any amount relating to Services not yet performed.

A Project may be deemed abandoned where the Client fails to provide required information, approvals or communication for a continuous period of sixty (60) calendar days.

Grey Collective may:

• suspend the Project;
• close the Project;
• invoice for work completed;
• archive or remove Project files.

Any future recommencement of an abandoned Project may be treated as a new engagement and may require a new quotation.

Requests falling outside the agreed Project scope shall constitute additional work.

Additional work is not refundable once commenced.

Due to the nature of digital products and services, Deliverables cannot ordinarily be returned.

Accordingly, completed digital Deliverables are non-refundable once delivered.

The Client agrees not to initiate a chargeback, payment reversal or payment dispute where Grey Collective has provided the Services in accordance with the Agreement.

Where an unjustified chargeback is initiated, Grey Collective reserves the right to:

• dispute the chargeback;
• suspend all Services;
• terminate the Agreement;
• recover all outstanding amounts;
• recover reasonable legal and collection costs where permitted by law.

Grey Collective may suspend Services where:

• payment is overdue;
• contractual obligations are breached;
• fraudulent activity is suspected;
• continued work would expose Grey Collective to legal or commercial risk.

Suspension does not relieve the Client of any payment obligations.

Nothing contained in this Policy limits or excludes any statutory rights that cannot lawfully be excluded under applicable consumer protection legislation.

Where legislation requires a refund or other remedy, Grey Collective shall comply with its legal obligations.

This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Nothing contained in this Policy limits any mandatory legal rights available under applicable legislation.

For questions regarding this Refund & Cancellation Policy, please contact:

Grey Collective Inc.

Email: greycollectiveinc@gmail.com

Country of Operation: Republic of South Africa